"Access to justice and use of technologies in confronting domestic and family violence: the case of the Salve Maria app in Teresina-PI".
Access to justice; App; Domestic and family violence; Panic Button; Salve Maria.
Since 2015, Brazil has faced decreased public funding for policies to confront domestic and family violence. Despite this context, the State of Piauí, in the Brazilian northeast, implemented some innovative actions such as creating the Investigative Nucleus for Feminicide, the 24 hours police station for gender crimes (Plantão Policial Metropolitano de Gênero), and the Salve Maria app. The present research aimed to analyze the scope and limits of the use of technology to promote access to justice in situations of domestic and family violence. For this purpose, I studied the case of the “Salve Maria” app, a tool created in March 2017, analyzing its implementation in Teresina city. The essential feature of the “Salve Maria” app is that the complainant can activate it by pressing two buttons, panic or denunciation, activating the police service. I based my analysis on twelve semi-structured interviews with professionals from the public security sector who occupy either management or operational roles in implementing this security policy. Also, I triangulated the qualitative data with quantitative information registered by the app. The study concludes that technologies can facilitate access to institutions of the justice system and public security in contexts like the covid-19 pandemic and the public transportation crisis experienced by the capital of Piauí. However, the use of technologies has a situational scope, and there are several limits for the policy to endure over time. It was not possible to carry out an intersectional analysis of the policy since data about gender identity, ethnicity, and race of the victims were unavailable. It was also not possible to analyze the flow in the criminal justice system of the cases activated in the Salve Maria application since the application system was not integrated into the standard police systems, preventing the mapping of its processing and eventual conclusion in the judicial sphere. Finally, the use of technology as a mechanism to access justice in cases of domestic and family violence has favored a punitive application of the Maria da Penha Law, an old issue in the debate about the law’s implementation.